Refund Policy

Our commitment to customer satisfaction

1. Overview

At Bari Manager, we strive to provide the best possible service to our customers. We understand that sometimes our service may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

2. Free Plan

Our free plan is available at no cost and does not require any payment. Therefore, no refund is applicable for the free plan.

3. Paid Subscriptions

For paid subscriptions, we offer the following refund terms:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions. If you are not satisfied with our service within the first 30 days of your subscription, you can request a full refund.

  • Full refund of your subscription payment
  • No questions asked within the first 30 days
  • Available for all paid plans (Pro and Enterprise)
  • Refund processed within 5-7 business days

4. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • Request made within 30 days of initial subscription
  • Valid payment method and transaction
  • No violation of our Terms of Service
  • Account in good standing

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Subscriptions after the 30-day guarantee period
  • Add-on services and custom integrations
  • Training and consultation services
  • Accounts suspended for Terms of Service violations
  • Partial refunds for unused periods

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@barimanager.com
  2. Include your account email and subscription details
  3. Provide a brief reason for your refund request
  4. Our team will review and process your request within 2 business days

7. Refund Processing

Once your refund is approved:

  • Refund will be processed within 5-7 business days
  • You will receive an email confirmation
  • Your account access will be suspended immediately
  • All data will be permanently deleted after 30 days

8. Cancellation Policy

You can cancel your subscription at any time:

  • Cancel through your account dashboard
  • Contact our support team
  • No cancellation fees
  • Access continues until the end of your billing period

9. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation or evidence
  • Escalate to our customer relations department
  • Contact us through multiple channels for resolution

10. Contact Information

For refund requests and questions about this policy, please contact us:

Email: refunds@barimanager.com
Phone: +880 1712-345-678
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+6)
Address: House #123, Road #4, Block #A, Banani, Dhaka-1213, Bangladesh

Last Updated: July 30, 2024